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Introduction

The support system exists to help developers diagnose issues, report bugs, request features, and understand how Jane behaves in real‑world pipelines.

This page provides a quick entry point into the most common support workflows.

Support topics are intentionally lightweight and task‑oriented. Each topic links to a focused guide that explains what information to gather and how to submit it.

When to Ask for Support

You should open a support request when:

  • Jane behaves differently than expected
  • a parser, validator, or boundary rule produces unexpected events
  • a policy preset doesn’t behave as documented
  • you encounter a reproducible error or crash
  • you need help designing a custom rule
  • you want to request a new feature or enhancement

Support is most effective when you can provide a minimal reproduction and the event stream.

Common Support Tasks

Open a GitLab issue

Use this when you need to report a bug, request a feature, or ask for help with a specific behavior.

Include:

  • A minimal reproduction
  • Expected vs. actual behavior
  • The boundary definition
  • The event stream
  • Jane version and Node version

Read Open a GitLab issue for more information.

Summary

This support overview gives you the essential workflows for getting help:

  • Open issues.
  • Report bugs.
  • Troubleshoot boundaries.
  • Request features.

Each support topic is designed to be short, actionable, and easy to follow.